Screen Time Control - Support Page

Welcome to Support

Welcome to the Screen Time Control support page. Find answers to common questions, troubleshooting tips, and ways to contact us.

Frequently Asked Questions (FAQ)

General Questions

Q: What is Screen Time Control?

A: Screen Time Control helps you manage and monitor your device usage. Set schedules, create focus sessions, and track your screen time.

Q: Is the app free?

A: The app offers core features for free. Some advanced features may require a premium subscription.

Q: Which devices are supported?

A: Screen Time Control is available for iOS devices running iOS 15.0 or later.

Getting Started

Q: How do I set up the app?

A: After installing, follow the onboarding. You’ll need to grant Screen Time permissions in Settings > Screen Time > Family Controls.

Q: Why do I need to authenticate?

A: Authentication ensures your data is secure and enables Screen Time features.

Q: How do I create my first focus session?

A: Go to the Focus Sessions tab, tap "Add Focus Session," choose apps to block, set a duration, and start.

Features & Usage

Q: How do I create a schedule?

A: Go to Schedules, tap "Add Schedule," set days and times, select apps to block, and save.

Q: What are preset templates?

A: Preset templates let you quickly create focus sessions or schedules with pre-configured settings.

Q: Can I temporarily allow an app during a block?

A: Yes. During a block, you can request temporary access. The app will track this for your statistics.

Q: How do I view my statistics?

A: Open the Statistics tab to see completed sessions, blocked time, and usage patterns.

Troubleshooting

Q: The app isn’t blocking apps. What should I do?

A:

  1. Ensure Screen Time permissions are granted in Settings
  2. Restart the app
  3. Check that the schedule or focus session is active
  4. Verify the apps are selected in your block list

Q: I can’t see my statistics.

A: Statistics appear after completing at least one focus session or schedule. If issues persist, try restarting the app.

Q: The app crashes or freezes.

A:

  1. Force quit and reopen the app
  2. Restart your device
  3. Update to the latest version
  4. If it continues, contact support

Q: My schedule isn’t working.

A:

  1. Confirm the schedule is enabled
  2. Check the days and times are correct
  3. Ensure Screen Time permissions are active
  4. Verify the device time and date are correct

Q: I forgot my authentication.

A: You can reset authentication in Settings. This may require re-granting Screen Time permissions.

Privacy & Security

Q: Is my data private?

A: Yes. All data is stored locally on your device. We don’t collect or transmit personal information.

Q: Does the app track my activity?

A: The app only tracks usage within the app (sessions, schedules) to provide statistics. It doesn’t track browsing or other activity outside the app.

Contact Us

Need help? Reach out:

  • Email: ygolayoglu@gmail.com
  • Response time: Within 24–48 hours

When contacting support, include:

  • Device model and iOS version
  • App version
  • A brief description of the issue
  • Screenshots (if applicable)

Troubleshooting Guide

Common Issues and Solutions

Issue: Permission denied

  • Solution: Go to Settings > Screen Time > Family Controls and ensure Screen Time Control has permission.

Issue: Apps not blocking

  • Solution: Verify the schedule/focus session is active, selected apps are correct, and Screen Time is enabled.

Issue: Statistics not updating

  • Solution: Statistics update after sessions complete. Wait a few minutes and refresh the Statistics tab.

Issue: App won’t start

  • Solution: Ensure iOS 15.0 or later, restart the device, and reinstall if needed.

Tips & Best Practices

  1. Set realistic goals: Start with shorter focus sessions and gradually increase.
  2. Use preset templates: Save time with pre-configured templates.
  3. Review statistics: Check your patterns to adjust schedules.
  4. Combine schedules and focus sessions: Use schedules for regular blocks and focus sessions for specific tasks.
  5. Use temporary permissions wisely: Allow temporary access only when necessary.

App Permissions Explained

Screen Time Access

  • Required to block apps and monitor usage
  • Grant in Settings > Screen Time > Family Controls

Notifications

  • Optional, for reminders about sessions and schedules
  • Can be enabled in Settings

Updates & New Features

We regularly update the app with improvements and new features. Keep the app updated to access the latest features and fixes.

Feedback & Suggestions

We welcome feedback. Share ideas or report issues at ygolayoglu@gmail.com with "Feedback" in the subject line.

Terms of Service & Privacy Policy

For our Terms of Service and Privacy Policy, see the links in the app’s Settings or visit our website.


Thank you for using Screen Time Control. We’re here to help you take control of your screen time.

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